Terms of service

§ 1.

  1. These terms of service (hereinafter referred to as the “TOS”) outline the principles for providing services by electronic means within the meaning of the Act of 18 July 2002 on the provision of services by electronic means (i.e. Dz. U. of 2019, item 123.) and the terms of use of the Goodloading.com web application.
  2. Goodloading.com is an application dedicated to the Users conducting business in the field of forwarding, transport or logistics, designed in particular to manage cargo and its transport by matching the appropriate vehicle to the size, weight, volume and other parameters of the cargo.

§ 2.

  1. Goodloading.com – an application available at: www.goodloading.com for cargo management by TSL operators.
  2. Service provider – Trans.eu Group S.A. with its registered office in Wysoka (formerly: Logintrans sp. z o.o.), office address: ul. Chabrowa 4, 52-200 Wysoka, Poland, entered into the register of entrepreneurs of the National Court Register kept by the District Court for Wrocław-Fabryczna in Wrocław, 6th Commercial Division of the National Court Register, under the following number: 0000720763, NIP no.: 8942764658, REGON no.: 932920615; contact details:
  3. Privacy Policy – Goodloading.com privacy policy is available at: Goodloading.com/en/privacy-policy.
  4. User – any natural person, legal entity or organizational unit without legal personality with legal capacity granted by the law, which has registered with Goodloading.com and has an Account.
  5. Trans.eu Platform – on-line informational and servicing service owned by the Service Provider, located at the Internet address www.trans.eu and other related addresses, available through the Business Communicator, including the web and mobile versions.
  6. Account – goodloading.com management panel, assigned to each individual user who registered in the service in the manner specified in § 4., available each time after logging in to Goodloading.com. A single Account can be used by more than 1 user.
  7. Profile – the part of the Account containing information about the type of business activity conducted by the User, i.e.: forwarder, carrier or manufacturer. The user can select only one type of activity (Profile).
  8. Automatic Registration – one of the two possible ways of registering a User on Goodloading.com, based on the User’s pre-existing accounts on:
    1. www.gmail.com e-mail account;
    2. www.facebook.com social media account;
    3. www.trans.eu Platform;
  1. Manual Registration – one of the two possible ways of registering an Account on Goodloading.com is to fill in an e-mail address and password, available at the following address: https://app.goodloading.com/en/register in the “Register” tab.

§ 3.

  1. The use of Goodloading.com is possible only if the IT system used by the User meets the following technical requirements:
    1. owning device that can be used in order to access the Internet, including software for browsing the Internet, reading html, xhtml, pdf, cookies, with java script enabled;
    2. using one of the following web browsers: Chrome, Firefox, Safari, however Chrome is the Service Provider’s preferred and recommended web browser;
    3. an Internet connection with a bandwidth of at least 512kbs,
  1. For optimal use of the Service’s capabilities it is recommended to use devices with a minimum screen resolution of 1280×1024.
  2. The Service Provider takes steps to ensure the proper functioning of Goodloading.com and undertakes to fix any errors in its operation that have been reported by Users within a reasonable time-frame.
  3. Sharing the Account with other entities is prohibited.
  4. Using Accounts belonging to other entities is prohibited.
  5. Each User can create one Account.

§ 4.

  1. In order to create an Account at Goodloading.com, the User shall:
    1. select the registration method:
      – Automatic Registration;
      – Manual Registration;
    2. confirm reading the TOS and Privacy Policy;
    3. select one of the available Profiles;
  1. The data required to set up an Account includes e-mail address and password.
  2. In case of Manual Registration, the User shall perform the actions specified in paragraph 1 and later activate the Account by clicking on the activation link sent to the e-mail address provided during registration.
  3. By registering an Account, the User declares that:
    1. 1. the information provided in the Profile are consistent with the factual and legal situation. In the event of a change in the information provided in the Profile, the User shall immediately update the Profile;
    2. the information provided by the User does not violate the rights of third parties;
    3. shall be entitled to conclude a contract for the provision of services by electronic means;
  1. After finishing the registration process described in paragraph 1, the User can log in to Goodloading.com by:
    1. entering the e-mail address and password used during the Manual Registration;
    2. using the following accounts: www.gmail.com, www.facebook.com, www.trans.eu.
  1. In cases when the User logs in to Goodloading.com via www.facebook.com, www.gmail.com, www.trans.eu, the User declares that he/she agrees to the processing of data contained on these portals by the Data Controller, including but not limited to: photos, company names, and the User’s name and surname under the conditions specified in the regulations of these portals.

§ 5.

  1. The User has the right to edit his/her Profile and provide additional information, including, but not limited to:
    1. full name
    2. company name
    3. photo
    4. e-mail address
    5. specialisation
  1. When using Goodloading.com, the User has the possibility to define loads using the following units:
    1. centimetres and kilograms;
    2. inches and pounds.
  1. A detailed user manual for Goodloading.com is available at: goodloading.com/en/blog.

§ 6.

  1. The Service Provider guarantees due diligence in maintaining the possibility of proving the User with constant, 24/7 access to Goodloading.com, except for the cases described in items 2 – 4.
  2. The Service Provider reserves the right to carry out maintenance work may result in restricting access to Goodloading.com for the time necessary for the completion of maintenance. Such restrictions shall not be considered as improper performance of services by the Service Provider.
  3. Subject to the provisions concerning consumer rights, to the extent that it is permissible under the applicable legal regulations, The Service Provider shall not be held liable for:
    1. any damage caused to third parties as a result of the User using the services in a manner that is not permitted by the Terms of Service or the law;
    2. content and form of materials, opinions made available by Users through the Services, violating the law or lawfully protected third party rights;
    3. any damage caused by third parties to whom the User granted information from the Account, thus violating the TOS;
    4. lack of access to Goodloading.com for reasons beyond the control of the Service Provider, including force majeure or malfunction of the Internet,
      interrupted access to Goodloading.com, including disabling the use of Goodloading.com, caused by the need to remove failures, test the equipment, and software, maintenance,
    5. any damages suffered by the User, caused by blocking the Account or restricting access to part or all of the functionality of Goodloading.com to any User who acts in violation of the generally applicable law, the provisions of these Terms of Service, good morals, as well as if these actions threaten or violate the interests of the Service Provider or other Users;
    6. the consequences of unauthorised access to the User Account by unauthorized persons, regardless of the manner in which it occurred (e.g. password being made available to a third party by the User, password being hacked by a third party);
  1. The Service Provider is liable only in the scope of services provided by electronic means and on the principles specified in the regulations regarding providing services by electronic means.
  2. The Service Provider is liable for damages caused to the User solely due to wilful misconduct.

§ 7.

  1. In case of violation of the Terms of Service or providing false or outdated information, the Service Provider has the right to:
    1. ask the User to remove the false information within a given time limit;
    2. delete the Account
  1. In case of withdrawal of consent to any of the terms and conditions of the TOS, the Service Provider shall delete the User Account.
  2. Deleting the Account shall cause the Service Provider to cease processing any data included in the Account, including but not limited to: saved sessions and payment history.

§ 8.

  1. The administrator of Users’ personal data is Trans.eu SA (formerly Logintrans Limited Liability Company) with its registered office in Wysoka (52-200 Wrocław 65) at ul. Chabrowa 4, Poland, entered into the register of entrepreneurs of the National Court Register kept by the District Court for Wrocław-Fabryczna in Wrocław, 6th Commercial Division of the National Court Register under KRS number 0000162430, contact: info@goodloading.com.
  2. The Data Controller has appointed a Data Protection Supervisor who can be reached via the following address:
  3. Personal data shall be processed for the following purposes:
    1. drafting, conclusion and subsequent performance of the agreement for managing the Portal, providing Services, including managing the Account pursuant to Article 6(1)(b) of the GDPR;
    2. direct marketing (including to the extent that the Participant has consented to receive commercial advertising – also for the purposes of providing such advertising) – as the legitimate interest of the Data Controller or of a third party – Article 6(1)(f) of the GDPR;
    3. conducting business and commercial activity and making information available to the Data Controller’s affiliates for the purposes of reporting and conducting management processes – as a legitimate interest of the Data Controller or a third party – Article 1(f) of the GDPR;
    4. on the basis of the consent granted by providing additional personal data which to enable the use of the Premium Service – Article 6(1)(a) of the GDPR.
  4. The recipients of personal data may include affiliates of Trans.eu, entities providing IT support services, payment services, auditing entities [___].
  5. The Data Controller shall store personal data only for the time necessary for the performance of contracts with the Participant, or until the time of filing an objection to personal data processing on the basis of a legitimate interest.
  6. At the same time, the Data Controller shall store personal data for the statutory period for storing data or documents containing such data in order to meet the legally binding obligations, including enabling control of their fulfilment by public authorities.
  7. The data subject shall have the right to the Data Controller to grant access to the personal data concerning him/her, rectify, erase or limit the processing of that data or shall have the right to object to the processing and the right to transfer the data.
  8. If and to the extent that processing may be carried out on the basis of consent, the data subject shall have the right to withdraw consent at any time without affecting the lawfulness of the processing carried out on the basis of consent prior to the withdrawal.
  9. The data is provided voluntarily. Refusing to provide personal data shall result in the inability to use the Portal and own an Account.
  10. Each person has the right to lodge a complaint against the processing of personal data with the President of Personal Data Protection Office.
  11. Detailed information on the processing of personal data can be found in the Privacy Policy, available at: https://goodloading.com/policies/privacy.

§ 9.

  1. All intellectual property rights to Goodloading.com shall belong to the Service Provider. Using Goodloading.com under the TOS does not in any way grant the User any intellectual property rights to Goodloading.com. Infringement of the copyrights of Goodloading.com is prohibited and includes, in particular:
    1. copying, modifying and transmitting electronically or otherwise, Goodloading.com or parts thereof, as well as individual works and databases, without the express written consent of the Service Provider,
    2. using Goodloading.com in violation of the TOS or generally applicable law,
    3. destroying, damaging, deleting or altering Goodloading.com’s IT, text and graphics data or other interference with the operation of the system.
  1. The Service Provider warrants that it has exclusive economic copyrights to all works within the scope of the Goodloading.com application (hereinafter referred to as the “Application”), the right to allow the exercise of derivative copyrights in relation to the Application and the exclusive right to dispose of the Application.
  2. Any infringement of the copyright of the Service Provider by the User shall grant the basis for civil or criminal liability on this account, in accordance with the provisions of the Act of 4 February 1994 on Copyright and Related Rights (Dz. U. of 2006, 90, item 631, as amended) and may be the basis for termination of the Agreement by the Service Provider with immediate effect.
  3. The Used does not acquire any rights or licenses by using the Application.

§ 10.

  1. Users can submit complaints by e-mail to the following address: or by filling in the contact form available on goodloading.com in the “contact” tab.
  2. A complaint should include:
    1. Users’s full name or company name;
    2. address of residence or registered office;
    3. a statement of the circumstances justifying the complaint,
  1. In the event that the complaint does not meet the conditions referred to in item 2, the Service Provider shall immediately send an inquiry for additional information in response, specify a time limit not shorter than 7 working days and the scope of such additional information including an annotation that failing to provide additional information to the complaint shall leave the complaint unprocessed. After the ineffective lapse of the set time limit, the complaint shall be left unprocessed,
  2. Complaints shall be processed within 14 working days, and return information shall be sent to the e-mail address of the person placing the complaint. The Service Provider reserves the right to extend the 14-day period for reply in a situation where providing an answer depends on the collection of additional technical or legal analyses or translation, of which it shall immediately inform the User.
  3. The User is fully responsible for the content of the complaint.
  4. The Service Provider may respond to the complaint in the following manners:
    1. in writing, by sending a reply to the User’s address;
    2. by electronic means to the User’s e-mail address;
    3. by phone.

§ 11.

  1. Any disputes arising in connection with the use of Goodloading.com, will be resolved by the court having jurisdiction over the registered office of the Service Provider.
  2. These Terms of Service and the services provided by Goodloading.com are subject to Polish law.
  3. The Service Provider reserves the right to amend these Terms of Service at any time without stating any reason, while at the same time providing information about the amendment to the Participants in the manner adopted for the announcement of the Terms of Service.
  4. The service provider shall have the right to modify (including add or remove) the functionalities of Goodloading.com. Such an amendment shall not constitute a change to the Terms of Service.
  5. The TOS shall enter into force on 01/06/2019.