Frequently asked questions

What is Goodloading?

Goodloading is an application that helps you plan the arrangement of loads in any cargo space.

How does the application work?

After logging in to the system, there will appear windows for entering data and visualization.The work in the program starts with choosing the cargo space – it can be a vehicle, container or another type. You can select the space from the list or enter its dimensions manually. Subsequently, loads are added – by selecting from the list, entering dimensions manually or by importing loads from a CSV file. In result, the best and optimal arrangement of the loads identified by the user appears on the visualization. The detailed instructions are available at our website: www.goodloading.com/en/instruction/

What are the technical requirements of the application?

The application works in the browser, on every computer (also linux and MacOS) with Internet access. All you need to do is visit www.goodloading.com. The minimum screen width is 1260 px.

What is the difference between the freemium and PRO version of Goodloading?

In the freemium version the user can work with dimensions of loads and cargo space available in the application. In the PRO version the user can add custom dimensions of vehicles, containers, pallets or loads.

Is it possible to download the application on a computer to use it offline?

Unfortunately, no. At this point it is only possible to use the application via a browser. To use the program, you also need internet access

Is there a mobile version of the application?

At this point, we recommend at least 13-inch screen for comfortable use of the application. In the future, we plan to create an application for smaller screens and a mobile version. For now, it is possible to open a project and play the visualization on a mobile device, and when the user logs in, he/she has access to the preview of the saved projects. However, it is not allowed to interfere with them.

How can I start using the application?

To start using the application, register in the system. An account in the program can be created by registering via Facebook, Gmail, by connecting to an account in Trans.eu or by providing an email, password and selecting who you are (forwarder, transport company or producer). We will send you an email asking you to confirm your account – just click on the link and log in to your account – it is as simple as that! Now, you can use the application without restrictions.

Do I need to register to be able to use the application?

Yes, registration is necessary to use the application. Opening the finished project is possible without logging in.

Is there a demo version of the program?

Freemium (free) version can be treated as a demo version of the program. You just need to register to start using it. There is no time limit for this version.

What languages are available in the program?

The program is available in Polish, English, French, German, Russian, and Spanish language versions.

Is there an educational version of Goodloading available?

Yes. This version is dedicated to schools and universities. It offers the same functionalities as the PRO but it’s much cheaper than the business version.

Who can buy access to Goodloading PRO?

Goodloading PRO is dedicated to entreprenurs conducting a business activity within the meaning of the legislation in the country of registration

How much is the application?

The detailed price list is available in the application after registration.

Can I use the application for free?

Yes. The basic version of the application is available for free.

How does Goodloading charge fees?

The fee for using Goodloading is charged when the user decides on the PRO version and chooses a particular subscription (monthly, quarterly or annual). In order to make a payment, the user adds a credit card and the respective amount is charged in the form of a subscription. For instance, if the user chooses a quarterly subscription, every 3 months the amount for this period is charged until the user changes the subscription or cancels the payment.

How many people from my company can use Goodloading PRO?

A maximum of 10 people can use one subscription, depending on which package the account administrator chooses.

How can I add new users to the program?

In order to add new users to the program, go to “My subscription” tab, where you will find a list to which you can add new people. It is important that the person to receive access must have an active account in the application. After being added to the list, he/she should get access to the PRO version automatically. We do not send activation links.

How can I resign from paying for the application?

Goodloading PRO subscription can be terminated in the User Profile, My subscription tab. It is possible at least 8 days before the expiry date of the current subscription.

Where can I buy Goodloading PRO?

Go to the User Profile, My Subscription tab, to buy access to the PRO version.

When will I receive an invoice for payment?

The invoice for payment is sent via e-mail when the payment has been made. It is also available in the My Invoices tab.

Can I get a proforma invoice?

If your company is registered in the European Union, you can generate a proforma invoice in the application. Once completing data in the price list, click the arrow next to the ‘Order’ button. The proforma including all the payment details will be downloaded to your computer.

Why is the application not working?

The application may not work for several reasons, e.g. something went wrong in the data of the last session. If the problem persists, we recommend following the instructions:

1. please open the application in incognito/private mode,
2. or: please open the app in another browser (Firefox, IE, Chrome, Opera…) to check if the problem persists,
3. enter the browsing history and delete “cookies”.

If you are still facing the problem after following the steps above, please contact us at info@goodloading.com.

Why is the application loading so long?

The application may crush if too many loads are added – the server responsible for calculations may have a problem with the conversion of loads data. Sometimes it can also happen that many users are adding a lot of loads at the same time. The application is available in a web browser and it means that each user loads the same server with their actions. In such a situation, we advise you to refresh the page or wait a moment until the operation is normal again.

Where can I report a problem with the application?

Problem with the application or registration can be reported via the CONTACT tab in the application or by writing an email to the address info@goodloading.com.

Is it possible to stack one load on another?

Yes. If you know that a load can be put on top of another one, select the stacking option. Different groups of loads with the option of stacking will also be stacked among themselves. Stacking can be limited to the number of layers that will be placed on top of each other.

Can I decide in what order will the goods be arranged on the trailer?

Yes, Goodloading allows for arranging loading in three variants: by keeping the order of adding loads, arranging loads in an optimal way so that they all fit the space or adjusting the position manually. In order that the program takes into account the order of loading, check the option “keep the order of adding” from the list of added loads. The program will arrange goods according to the order of adding them to the loading list. Their order can be modified by moving particular groups of goods on the list.

Can the program import the loading list from MS Excel/csv file?

Yes. To import loads from a file, go to the Project tab and click the icon “import from CSV file”. The instructions and the model CSV file will appear. Data from the spreadsheet can be copied and pasted into the model file or a file matching the model one can be created, remembering that this file must be saved as csv. Then we import it to the program. Loads added in bulk will be immediately added to the loading list and displayed on the visualization.

Can I rotate objects and change their positions by myself?

Yes, by dragging the selected loads on the visualisation with the mouse, you can change the position of a given load. In addition, when you right click on a given load, additional options appear – rotate horizontally, flip side to side, stack or delete a load.

Can I group the loads?

Unfortunately, at this moment, we do not have the option of grouping and ungrouping loads.

Is it possible to define other loads than cuboid ones?

At the moment no, but in the future it will be possible.

Is it possible to change the naming of loads?

Names of particular groups of loads are added automatically – names of loads and vehicles can be freely changed by clicking the three dots located next to loads on the list of added loads.

Is there an option to add cargo names to visualisation?

Yes, in order to add loads to visualization, go to the “Load settings” tab on the side bar. Enabling this option may slow down the application, thus, if you are working with a large number of loads, turn off displaying names by default and turn it on only when needed.

Can I arrange the loads diagonally?

At this moment it is not possible to arrange loads diagonally.

How does load alignment work?

To enable load alignment, go to the load settings and select “alignment”. After enabling this option, when manually adjusting the arrangement of loads, its edges will be aligned so as not to leave any free space between them.

Is the application suitable for optimisation of loads arrangement in other spaces than a semi-trailer (e.g. container, box?)

Yes. Apart from vehicles the application includes sea containers and also some other types, e.g. pallets. If there is no loading space with dimensions you want, it is possible to add it manually.

Can I somehow share the view of loaded space to another person/driver?

Yes, the load preview can be shared with others, just click on the share button. This option generates a link that can be copied and sent to another person – in result, you can work together on adjusting the arrangement of freight to some internal requirements. To be able to edit the shared loading, you need to have a Goodloading account.

How to print the arranged load?

The arranged load should be downloaded as a PDF file and then printed.

Is it possible to remove the whole load with one click?

Yes, in order to remove loads, go to the load settings in the side panel. The option of removing loads can be found there.

Does the application take the axle load into account when stacking loads?

Yes. The axle load can be set while adding a vehicle. The following details are entered in the application: distance from the front of the semi-trailer to the drive or front axle, axle without weight and maximum permissible load. For vehicle types such as solo or bus, when entering the distance to the front axle, add the minus sign since the front axle in these vehicles is located in front of the semi-trailer.

Please note that the application only indicates the possibility of exceeding the axle load, but in the end it is the user who must correct the load arrangement manually.

Can I add information about the place of unloading?

Unfortunately, we do not have such an option in the program. If you need to introduce additional information about the transport or goods, we encourage you to change the name of a given cargo or vehicle – you can enter any information here.

Why 9 pallets do not fit on 9-pallet vehicle in the program?

Most likely, this is because we have other dimensions of the space loaded than the car you own. Even a 2 cm difference can mean that 9 pallets cannot be loaded on a 9-pallet vehicle. Please carefully check the dimensions of the space to be loaded, and if differences are found, please correct it manually.

Can I define and remember my own dimensions of frequently used loads or cargo spaces?

Yes. To save your dimensions of vehicles and loads, go to the “My profile” panel. Once saved vehicles and loads will be displayed on the quick selection list. What is more, the vehicles stored in the account will be suggested first when selecting a vehicle for freight.

Can I plan loading of oversized goods for open trailers?

Unfortunately, at this moment there is no such possibility. The program allows you to add loads only within the defined dimensions of the cargo space.

Can I save a loading project? Where will I find such an option?

Yes, in Goodloading you can save created projects. To do this, go to the Project tab, where you will find an option to save the loading project from the visualization. Saved projects can be loaded and edited in your profile.

What is Goodloading API?

API is a method used for integration of the Goodloading application with another management system. It allows for the use of calculation and visualization functionalities offered in Goodloading while working with tools such as TMS, WMS or ERP.

Who is Goodloading API for?

Goodloading API is dedicated to people who use some external systems such as TMS, WMS, ERP or route planners and would like to have access to Goodloading within these systems.
API is also intended for software manufacturers who want to offer the Goodloading functionality to their clients.

What functions can I use within Goodloading API?

The service of integration with Goodloading allows for obtaining calculations of free/occupied LDMs as well as arranging loads within a given cargo space (vehicle/container/pallet or others). Apart from dimensions and weight, the algorithm used for calculations can also include factors such as object names, cargo space dimensions, load stacking, number of layers for the selected group of loads, the rotation method, priority of arranging loads or space capacity. It is also possible to partially indicate whether the designed project does not exceed axle loads if the rules for spacing and payload capacity are described. All the values that can be taken into account in calculation are listed in the documentation.

What systems can be integrated with Goodloading API?

The integration is possible with TMS, WMS, ERP and SAP systems as well as route planners.

Where can I request integration with API?

You can apply for the integration with Goodloading API via the form.

How much is Goodloading API?

Price for access to Goodloading API depends on the selected model. Each model has a different number of requests and users, who can be added by the partner as those using the web version. The price list is available here. Until the end of February 2021 the service is free of charge.

What is an authorization key?

An authorization key is granted by the Goodloading API administrator. It allows for integration of any system with our application.

How long does it take for the key to be granted?

Every request must be verified before granting access to API. It takes up to 7 days.

Can API users access the Goodloading application available in a web browser?

Yes. Every software manufacturer that we are integrated with receives a particular number of accounts which can be assigned to their clients. Every account is also granted administrative rights to the web application. Owing to this, clients that would like to increase the number of users, who could edit projects received within API, have the possibility of buying additional accounts without paying the subscription fee.